Delivery and payment information

The following trading conditions apply to all deliveries from takkliving.dk

THANK YOU Living ApS

CVR 42264636

Strandvejen 70, 5600 Faaborg

kontakt@takkliving.dk

Payment

When you order an item on takkliving.dk, you will immediately receive an order confirmation by email. After this, your order will be packed and shipped from the warehouse. If you have ordered an order item, these will be sent as soon as they are in stock - the delivery time will appear on the page for the current product. The amount is not deducted from your account until the item has been received by the customer.

You can pay with the following payment card at takkliving.dk:

Your account information, which is collected when purchasing goods, is sent directly and securely to PBS via the encryption form (SSL), which is only reserved for you and PBS. This ensures that unauthorized persons cannot see or store your personal information.

Payment via ViaBill:

When purchasing with ViaBill, you will first receive your goods. Then you have to pay yours

monthly benefit on the 20th of each month.

If you regret your purchase, the payment agreement with ViaBill terminates.

ViaBill finances purchases for up to DKK 2,000.

Amounts over DKK 2,000 are financed in collaboration with SparXpress.

If you already have a Viabill account, it costs DKK 39. in fee every month.

Read more: www.viabill.com

Delivery

Delivery has taken place when the item has been delivered to the customer, which is to the curb at the delivery address specified when ordering or to the nearest parcel shop.

The goods are sent by GLS or BLT.

If you want to pay for delivery of the item, contact customer service.

We ship to bridged islands in Denmark with shipping prices from DKK 29, and free over DKK 499

  

Product information

The special properties of the product are stated at www.takkliving.com.

Answers to additional information or questions in continuation of the existing information can be obtained at this email address to www.takkliving.com via kontakt@takkliving.com, if you wish.

 

Prices

Changes in price may occur, depending on your order time. This is because prices are daily prices and often change continuously. If TAKK Living accepts your order, you will be invoiced the price applicable on the order date. All prices are shown incl. VAT.

Price error

If a price is manifestly incorrect and you reasonably should have discovered this, we are not obligated to supply that product at the wrong price.

 

The risk of accidental destruction or deterioration

The risk of ordered goods being destroyed or damaged due to accidental circumstances only passes to the buyer when the goods are in the buyer's custody.

 

Disclaimer and Warranty:

www.takkliving.dk brings relevant information about other websites to you through links. These websites are not controlled by www.takkliving.dk. Therefore, we can in no way be held responsible for their content.

Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between the buyer and www.takkliving.dk, the goods thus meet the buyer's expectations if they correspond to TAKK Living's own description.

As a result of the ordered goods being delivered late or containing defects, the seller is not held liable for damages if these delays or defects are due to circumstances in the buyer's custody which are beyond www.takkliving.dk's control. This may include, for example, war, riots, riots, fire, government intervention, seizure, currency restrictions, labor disputes of any kind, including strikes and lockouts, or the like.

The buyer only obtains the guarantees on ordered goods that the manufacturer issues to the buyer. www.takkliving.dk does not provide an independent guarantee.

 

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.

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The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to kontakt@takkliving.dk, or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

 

Undoing part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned, and you are responsible if damage occurs during transport.

Certain items cannot be returned by regular mail. This applies i.a. for furniture

The cost of returning these items for large furniture is expected to cost a maximum of DKK 1,000.

The condition of the item when you send it back

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, it may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.

We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us proof of having returned it.

 

The item is sent to:

Strandvejen 70, 5600 Faaborg

We only accept packages that are sent directly to the address.

You can also cancel the purchase by notifying us and handing it in person at the above address by prior arrangement. write to kontakt@takkliving.dk for this solution.

 

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.

This means that you have a right to make a complaint for 24 months. Contact us before you send the item. Note that the right to make a complaint may be limited by the product's natural durability.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs.

The item is sent to:

Strandvejen 70, 5600 Faaborg

We only accept packages that are sent directly to the address.

When you return the item, please enclose a detailed description of the problem.

Personal data policy

We need the following information when you shop with us:

Name, address, tel. No. and email address.

We register and pass on the personal information that is necessary to be able to deliver the item to you.

The personal information is registered with TAKK Living ApS and stored for five years, after which the information is deleted.

In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data responsible for takkliving.dk is TAKK Living ApS

You have the right to be informed of what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kontakt@takkliving.dk.

 

Right of appeal

If you as a consumer want to complain about your purchase, please contact us at kontakt@takkliving.dk .

If we do not succeed in finding a solution, you can send a complaint to:

 

Center for Complaint Resolution

House of Boards

Toldboden 2

8800 Viborg

www.forbrug.dk

  

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr   

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

To:

Takkliving.dk

Strandvejen 70, 5600 Faaborg

Kontakt@takkliving.dk

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:

_______________________________________________________________________________

Ordered it: _______________________________

Received on: _______________________________

Consumer name: ______________________________________________________________________

Consumer address: _______________________________________________________________________

Consumer signature: _______________________________________

Date: _________________

(only if the contents of the form are announced on paper)